The patient was taken into the unit by the police after concerns about her welfare. She said: “When I woke in the night, I went to find a member of staff. They were asleep at the desk. I took a photo and knocked on the window, no response, then knocked on the door and there was no response. I went down the corridor to the ladies’ quiet room and there was a male member of staff on the floor on the mattress asleep. The door was unlocked and I was upset and crying as I needed help.But not to worry, the dedicated NHS staff will soon put a stop to….well, you. For having the temerity to criticise.
“I was so upset and went to the office and a female member of staff appeared and I told her what had gone on with these two male members of staff. She told me: ‘We can sue you for taking pictures of us.’ ”Lovely, eh?
“There were supposed to be night staff – why were these staff asleep? We were in a secure mental assessment unit. They are supposed to keep an eye on us.”Yes. They are. Still, I’m sure they’ll swing into action now, right?
In a statement, the trust said: “The trust responded immediately when this incident was reported and we have continued to maintain a regular dialogue with the patient.
“We can confirm that following this incident the staff involved have been the subject of an ongoing disciplinary investigation. So far, this has resulted in one member of staff being removed from our service. ”Only one..?
Two were asleep & another one threatened a vulnerable patient who reported the breach – shouldn’t you be dispensing with the services of all three?
And I have to deal with the NHS in a few weeks. [Shudders.]
ReplyDeletePeanuts = monkeys....just saying!
ReplyDeleteThe NHS is utter filth. I hate having to use it. It would have been better, in my view, if medical care was paid for by the taxpayer but provided by almost anybody other than the state. Whatever service I've dealt with whether that be dentistry, maternity, geriatics, general medicine,almost always has some element of crapness to it. The NHS is run for the benefit of its staff and not for the patients or the customers.
ReplyDeleteI agree with Fahrenheit. A few years back my partner broke his ankle and after being treated at A&E was told to attend the Fracture Clinic the next morning (no time specified). We got there at 10.30 to be harangued by a nurse for arriving 'so late' and inconveniencing the doctors who 'have better things to do'. One particular phrase I recall was 'Do you think we are here for your benefit?' I don't think that attitude is atypical, even if it is rarely expressed so nakedly.
ReplyDeleteTrevor, I really managed to piss of one of these NHS types by reminding them that the person that they had standing before them was one of those who paid their wages.
ReplyDelete"Do you think we are here for your benefit?" Love it. There was an episode of Yes, Prime Minister wasn't there about an award winning hospital with no patients....
ReplyDeleteProof again that patients are a nuisance/distraction/bore to hardworking NHS staff.
ReplyDelete"And I have to deal with the NHS in a few weeks. "
ReplyDelete:( My sympathies.
"Whatever service I've dealt with whether that be dentistry, maternity, geriatics, general medicine,almost always has some element of crapness to it."
That's the public sector for you.
"Proof again that patients are a nuisance/distraction/bore to hardworking NHS staff."
I can sympathise if A&E staff develop this attitude as a protective shell, coming into contact as they do with the dregs of society on Saturday nights.
I've no idea why it spreads to the rest though, who mostly don't.