'When I eventually spoke to him I told him what had happened, and asked if he was aware of the Disability Act 2010.
'He said he had not thought about it. I told him I would be taking it forward as staff need to receive awareness training to avoid situations like this happening again.'
There are pygmies living in the remote parts of the Amazon who are probably aware that assistance dogs are exempt. Where do people
find these staff?
Phil Mehrtens, general manager at The Fleece says that dogs are not allowed in that area of the restaurant, because there are some people with allergies.
'There is one particular section which we don't allow dogs in because there are some people with allergies and others who really don't like dogs.'
'Others', eh..?
'But this has never been an issue previously because there are so many different spaces within our inn and it's exactly the same menu and service standards on offer.
'We have amended some of our operations so that this doesn't happen again, and invited her back so she could have a much more positive stay.'
Why would she want to ever step foot in such a place ever again? If you employ staff that thick, who's to say they aren't confusing gravy browning with coffee or salt with sugar?
Something doesn't add up about this. I think I've eaten at the Fleece (its in Cirencester) and I definitely remember that it allowed dogs then, as I remember the couple eating next to us had an unusual dog with them, a Ba-Shar, a bassett hound sharpei cross, which was incredibly well behaved. And looking at their website, it says they are dog friendly - four legged friends welcome no less:
ReplyDeletehttps://www.thefleececirencester.co.uk/food-drink/
So it really doesn't add up......
It seems she was well enough accommodated. If the owner decides to ban dogs from some areas of the pub and a dog owner wants to demand full access to all of it (for whatever reason), I know where my sympathies lie
ReplyDeleteAre you being paid to advertise these places Julia?
ReplyDeleteBucko's dead right. besides, some customers don't like dogs, even guide dogs. Now let me see, who posted several articles about out-of-control dogs, including police dogs, on their website?
ReplyDelete"...and I definitely remember that it allowed dogs then..."
ReplyDeletePerhaps that was the area the manager claimed to allow dogs?
"It seems she was well enough accommodated. "
She doesn't think so. Surely the customer is always right, especially backed up by the law?
"Are you being paid to advertise these places Julia?"
There IS such a thing as bad PR..!
" Now let me see, who posted several articles about out-of-control dogs, including police dogs, on their website?"
And...the relevance? It's just 'dogs'.