Receptionists at a GPs’ surgery refused to call one of eight doctors working there after an 84-year-old woman collapsed in agony in the waiting room, it was claimed today.Shocking. Not surprising, though...
Prabhavati Kachra was close to passing out with chest pains and thought she was dying but her grandson said staff would not let him call 999 from their desk phone — citing concerns over patient confidentiality.
But one of them offered to send GPs an email, said Viral Padharia, a 33-year-old council worker.Oh, good grief!
Mr Padharia said it had echoes of the Little Britain “computer says no” sketch. He said: “They were more keen on trying on their new earrings.”Well, it seems no-one really wants to do their jobs any more. They'd rather you did all the heavy lifting instead. They'll just take the pay, thanks very much...
Mr Padharia, a father-of-one, said: “They said I would have to call 999 myself because I have all the details. But I told them my phone was in the car.”
He claims reception staff refused to let him call the ambulance from their desk phone and he was forced to get his mobile and ring 999.Even the paramedics were a little bit surprised at this:
It was only after paramedics arrived that Mr Padharia said a GP appeared to understand what the commotion was about.
According to Mr Padharia, one paramedic told the GP as he examined Mrs Kachra on the reception room floor: “You should have been out here 10 minutes ago.”And what does the NHS, that Wonder Of The World, have to say about this? Well, predictably, it's 'No report via official channels? Didn't happen...':
NHS North Central London said it had not received the family’s complaint, but was “concerned to hear” of their claims and urged them to call the PCT’s Patient Advice and Liaison Service.Comments throw up two interesting wrinkles, though. First there's the 'I blame the Tories!' line:
Anonymous21 hours ago
Funny how the family found it easier to bring in the press than the local health authority, which confirms that the chaos and second class NHS service which was clearly signposted right up to the moment Lansley managed to get the NHS signed over to his rich backers.And then there's the 'We should do something!' line:
This is just the beginning because the act does not officially start taking effect until mid-June.
Anonymous21 hours ago
These staff should be sacked.Errr, no. It really isn't...
It's yet another example of why it should become a criminal offense to fail to seek medical assistance for a person in need of it. I once thought it was needed only to jail hit-and-run drivers, but it's becoming apparent that the need is much wider.