Heathrow airport has been ordered by the Border Force to stop handing out leaflets to passengers acknowledging the "very long delays" at immigration.And also, handily, advising them how to complain to the Home Office!
Which, rather than making the UKBA up their game, put more staff on and resolve this issue, has had them throw their toys out of the pram and demand Heathrow takes action instead to stop it being reported...
…Marc Owen, director of UK Border Agency operations at Heathrow, has told BAA that the leaflets are "inappropriate" and that ministers would take "a very dim view".Well, who cares what ministers think?
Is it the case that UKBA short-staffing is causing delays? Yes.
Is it the case that this is causing difficulty for passengers, and therefore, by extension, Heathrow? Yes.
Is it the case, as MacHeath notes, that the magic technology that enabled the UKBA to cut its staff to thinner and thinner levels keeps failing? Yes.
So fix it! Don’t shoot the messenger. Trying to hide things under the carpet never works…
In an email obtained by The Daily Telegraph, he said: "The leaflet... is both inflammatory and likely to increase tensions in arrivals halls especially in the current atmosphere. It is inappropriate in that it is not for you to display how to complain on our behalf.
Mr Owen also told BAA to prevent passengers taking pictures in the arrivals hall. Pictures of lengthy queues have been posted on Twitter by frustrated people.He ‘told’ them to prevent pictures being taken? Under what powers?
Who does this useless article think he is to forbid photography, the police?