The panicking friends pleaded for station staff to let them in to pour water on their burns but workers turned them away.
Mr Dick said: 'They sought help from a gentleman from the staff of the station but he would not let them in to wash their faces.
'It was only later when the ambulance and police arrived were they able to get treatment.'Those first few minutes were vital. What were the staff thinking? Why are they not being prosecuted for this?
The c2c Rail's webpage 'Vision and Values':
I think that's a 'Fail!', don't you, c2c Rail..?