Abigail Holt, for Kioko, said her client had undergone training during 2015 and could offer several positive references and testimonials regarding her work.So, did she misunderstand a procedure? Fail to follow a set of instructions?
Hearing chairman Robin Somerville said: “The panel has seen evidence that, over a number of shifts on separate days, you demonstrated a lack of concern, empathy and compassion towards Resident A.”That's not something that you can train into people. They either have it, or they don't.
And do we really want nurses that don't have it?