GoAhead is the bus company that operates this route on TfL's behalf.
The spokesman added: "We're in the business of safely transporting all our passengers and we seek to do so in a professional manner, with due regard to the law and TfL's rules."Then might I suggest you only hire staff who, when asked to perform their statutory duties, don't have a meltdown at the customer?
Oh, and if you could hire people who can pronounce 'ask' correctly, it might help....
The driver grew frustrated when Mr Stapleton got out his camera and repeatedly asked: "Why are you filming me?".
She then went to ask passengers occupying the disabled space to make room.
When she returned to the drivers' cab, she said: “You’re ignorant and selfish. No one put you in there, but we must show you pity because [of] the law.
“You have no manners. Put it [the footage] on News at Ten because I watch that channel.”What a disgusting excuse for a human being this woman is. And how dim must you be to stand there while someone's filming you and further compound your error?
TfL said in statement that it was appalled by the footage, and apologised to Mr Stapleton.
Claire Mann, TfL’s Director of Bus Operations, said: “We are appalled by this and apologise to our customer. An urgent investigation is underway.
“We expect the highest standards from bus operators and their drivers and something has clearly gone wrong here."I hope by now this woman is an ex-driver.
And maybe another company could be found who'd do more than make a mealy-mouthed excuse when their employees are caught abusing their fare-paying customers?