Antoinette Brown (Ed: My, what big hands you have...) was shopping at One Stop in Manor Way, Borehamwood, on April 6 when she suddenly became desperate for the toilet.
The 53-year-old, from Radlett, has ulcerative colitis, which causes inflammation of the bowel, and can lead to diarrhoea, cramps and tiredness.
After paying for her items she asked a member of staff if she could use their toilet and presented a ‘Can’t Wait’ card issued by charity Crohn’s and Colitis UK that explains the condition.But it didn't have the desired effect....
She claims a member of staff then asked the manager, who reluctantly agreed to speak to her. She was taken to the manager’s office, where he told her: “I’m not interested. You are not using it.”
Mrs Brown replied: “Please read the card”. But the manager replied: “I’m telling you, you are not using it.”
When she told him it was against her human rights, she claims the manager then said “I don’t care, take me to court, sue me”.
She told the manager she could not stand and argue with him, and says she heard him say: “I don’t care, f*** off”.I can actually feel some sympathy for the manager here.
I can imagine the strident tone this conversation took after the first refusal. The fact she thinks being able to demand the use of private facilities is a 'human right' tells you all you need to know.
She lodged a complaint with One Stop on the same day of the incident. Mrs Brown wants to use her experience to raise awareness of the illness.And warn all other shops in the area just what they might be letting themselves in for..?