A wheelchair user was left upset after a bus driver asked her weight before she could come aboard, her husband said.I'm assuming he was enquiring about the combined weight, for H&S reasons?
Her husband Keith, who is also disabled, said the driver challenged them, asking for his wife’s weight in her powered wheelchair and whether they had a permit allowing them on to the bus.
Mr Miller said: “I was a bit surprised at first but I assumed he meant our disabled bus passes. “But he said no, we had to have a permit, and asked my wife’s weight. I thought it was an early April Fool or something. I said the chair is about 60kg, otherwise you can mind your own business.
“He was quite a jobsworth, eventually he said we could come aboard this time but we would need a permit in future.”Hmmmm. How odd! What does the bus company have to say?
Yellow Buses has apologised to the couple for the mix-up over the permits, which were introduced earlier this month for users of mobility scooters following Department for Transport guidelines. The company’s head of marketing, Jenni Wilkinson, said: “We’re obviously sorry that Mr and Mrs Miller felt the need to complain to us and have apologised for the way this particular matter was handled.
“However, we totally refute any suggestion that our drivers are not completely professional when dealing with members of the public with disabilities.”Do you? How can you be so sure?
She said drivers received thorough disability awareness training including using a wheelchair themselves, as well as glasses which simulate impaired vision, and they must undergo regular refresher courses as part of their mandatory Certificate of Professional Competence.Gosh! I wonder how you train them to be respectful of the LGBT community?
On second thoughts, I'd rather not know...