A woman claims being mistaken for a shoplifter and questioned in a windowless room at Marks and Spencer left her so traumatised she is still unable to leave the house 20 months later.
Pearly Kanagaratnam says she is being treated for depression and post-traumatic stress disorder …I...
The 52-year-old, who broke off several times in tears whilst recounting the ordeal, said: "It has totally affected my life. I can’t go out by myself now.
"When I'm out, I feel really emotional.
"I'm trying to go out more to get over it but it’s really hard. I can’t go in that store now or any stores really."Oh, well, it's Internet shopping for you then, I guess?
She explained: "I had the receipt with me for the trousers I’d returned so I wasn't worried, but then they took me into this room at the back without windows.Oh, not the
The Sri Lankan self-employed hospitality worker (Ed: Hmmm...) added: "I was really upset and was in tears. I couldn't understand why this was happening to me at this age when I hadn't done anything.
"At the end the operations manager came in and said they’d made a mistake because another woman wearing the same colour cardigan to me was thought to have shoplifted. "She apologised but she didn't look at my face and it didn't feel like she was really sorry."Well, that's the modern non-apology for you. You must have seen enough government ministers using it to be aware of the concept, surely?
After writing a complaint letter, she was invited back to the store and offered £400 in vouchers but she refused to accept them.Wow! Maybe she does have agoraphobia after all? Maybe if they'd posted 'em?
But no. She wants more:
Mrs Kanagaratnam is now suing Marks and Spencer for a personal injury claim and the civil case takes place next month.How unsurprising...
A Marks and Spencer spokesman said: "As legal proceedings are taking place, it would be inappropriate for us to comment at this stage."Clearly, not something that concerns the plaintiff, who feels quite free to run to the local paper to highlight her shame and suffering..