A woman who woke up to a man sexually assaulting her in her hotel bed has said she was "failed" by Travelodge after staff gave him a key card and her room number.
She claimed staff told her Smith, who was known to her, had passed their security checks by providing her name.
I don’t think they quite understand that term…
"I feel like they failed me, it makes me more frustrated that they haven't said 'OK yes we did this wrong'. Instead they've put the blame aside." she said.
"If I checked-in on my own and the room booking is just for me why would you think it's OK to let someone in in the middle of the night while I'm asleep? "At least wake me up or phone the room or come up to the room. Anything is better than just giving someone a key card.
I have used Travelodge in the past, but this has put me right off! It’s astonishing that in this litigious society that they aren’t facing a lawsuit. Shouldn’t the H&S Executive be having a word too?
"The hotel said that he passed their security questions. "The only thing he would know about me was my name. "They said he was able to show them text messages, but I didn't have his phone number and he didn't have mine."
After reporting the incident to staff, she was later offered a £30 refund. "I saw it as very insulting. It would have been better if they hadn't offered it," she said. Travelodge has admitted the offer was inappropriate under the circumstances.
They seem determined to burn their business to the ground don’t they?
No comments:
Post a Comment