The 57-year-old, who uses a guide dog after losing her sight to glaucoma around four years ago, says the driver offered no explanation as to why he didn’t want to take her.
She said: “He pulled up and didn’t open the door for me, but when I opened it he said ‘I’m not having the dog in here,’ when I told him it was against the law not to take me he said ‘it’s my car and I’m not having a dog in here. I don’t even let my wife’s dog in here’.”No doubt she'll have an uphill struggle trying to get this rectified, with a measly fine imposed (should it get that far) and...
A spokesperson for Delta said: “Having just been awarded the Macular Society’s Public Transport Provider of the Year 2016 we obviously treat such matters very seriously.
“Refusal to carry an assistance dog without the relevant medical exemption is a criminal offence and completely unacceptable.
“The offending driver has subsequently been removed from our circuit and we apologise unreservedly to our customer.
“Given the extensive levels of professional training provided to each and every Delta driver a failure of this kind is inexcusable.”More of this, please!