A retired soldier has revealed his shock at an exchange with a member of staff at the gift shop during a recent visit to the museum in south London.My 11-year-old daughter asked if there would be a veteran's discount,' the former serviceman told the Mail. The reply stunned him. 'The woman at the till said, 'We have nothing to do with the military - that's not who we are'.'Where were they trying to visit? Why only the Imperial War Museum in London! And there was no description of the menmber of staff in question, but I think we can guess, can't we?
The IWM said it had begun an investigation. A spokesman said it was 'very sorry to hear about this visitor's experience' and apologised 'if he or his daughter felt unwelcome during their visit'.
Should be a very short investigation, and it should begin in your HR department.
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