A disabled south London boy was left waiting around three-and-a-half years for adaptations to his home after council delays. A watchdog found Wandsworth Council did not complete vital works to the boy’s home that were recommended in 2022 until this year.
A new Local Government and Social Care Ombudsman report said the boy’s mum, named Mrs X, reported the delays caused his independence and mental health to decline as he could not access the aids and adaptations he needed. The watchdog told the council to pay her £1,400 overall to recognise the distress they were caused.
Why? Surely the apology, and any compensation, is due to the wronged party, even if not competent to handle money and requiring his mother to manage it on his behalf?
The panel found the council had also failed to complete further adaptations identified in an updated assessment in February 2024.
And it turns out mummy dearest isn't wholly innocent either!
It said she had also contributed to some of the delay due to the time it took to submit some documents.
Making this decision even more bizarre!
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