Mr Northridge says he visited the high-end Victoria Centre store with his wife on Monday afternoon, December 13, to buy perfume when the incident happened.
Oooh, 'the incident'! Wait, wait! *fetches popcorn*
OK, pray continue!
The 71 year old said: "My wife bought some Bulgari & Musc Noir, and then moved to the Aqua di Parma counter and I noticed that the salesman was not wearing a mask."
*gasps* Oh no!
"When I asked him why he responded with glee that he was exempt."
Why did you even ask?
"My response was countered with you don’t have to buy from me."
Interesting that you don't tell us what your response to that was, isn't it? I wonder why...
"I just think that is a ridiculous response."
I think people will probably agree. Not about the salesman's response, though.
It is understood that Mr Northridge has submitted a complaint to the retail chain following the incident.
One hopes John Lewis will respond app...
In response to his concerns, a spokesperson for John Lewis added: "We are very sorry that our customer was spoken to in this way - this is unacceptable and we will take this up with the Acqua di Parma concession."
Why? In this case, the customer isn't right.
"The safety of our customers and Partners remains of paramount importance. We have continued to recommend customers, Partners and concession staff wear a face covering in our shops and in line with Government guidance unless exempt."
Which the salesman was. So what's your problem?