Under the rent-to-own model, customers take out an agreement to buy a product, and then pay weekly instalments until they own it - similar to hire purchase agreements.
Hull city council's trading standards team launched an investigation into PerfectHome after a customer complained that she had been pressured into giving her house key to them before they delivered her television.Well, can you blame them, given the ... errr, 'clientele' they must deal with?
Trading standards officers visited PerfectHome's store on Prospect Street in Hull in September 2013 and found more keys belonging to other customers.
Lizzie from Hull, who was not part of the court case, told Radio 4's You & Yours that she had to give up her keys after buying a 50-inch TV and Blu-ray player.
She said: "I just didn't have the money to buy a TV straight away. I was paying £17.50 a week for about three years."
"On the third week when I went in to pay, they said they needed my keys in case I defaulted on paying."
"I went and got the keys cut and gave them to them. I just thought it was part of the agreement."Well, you could have just bought a tv with the money you saved up and...
Oh. That was clearly expecting too much.
H/T: CJ Nerd via email