I've been working in the room-service department of a five-star hotel for six months.Good going! Want a cookie?
...the beauty of our service is that all guests are treated equally as nicely — whether we like you or not.Errr, well, yes. Why is that a surprising concept?
Saying that, your hotel experience will be much more enjoyable if we do like you. So here are some important do's and don'ts for your next stay, from the girl who brings you breakfast and restocks your mini bar.Important, eh?
Delivering breakfast to people who are half-dressed (or worse) is not really how I like to start my day.Well, perhaps you should have found another job?
Comment on the weather, ask how our day is going, or tell us about your stay so far. This is a great way for us to assess how happy our guests are.Is that a big concern for you then? It really doesn't sound as if it is...
Although I'm sure my managers feel otherwise, I don't like it when guests take items from their mini bars.Ummm, what? You do know the inflated prices on those things help to fund your wages, right?
The mini bars in each room of our hotel contain over 20 different kinds of snacks and drinks, and I'm in charge of restocking them — meaning that I have to review a master list in every single one of our 144 rooms every day to figure out if anything's missing.
Then, I have to bring the items to each room via a very badly designed, top-heavy cart, or, if it's not on the cart, I have to run across the entire hotel to get it from the supply closet. This whole process can take over three hours.Oh noes! You poor little darling! The horror..!
No-one told me there'd be restocking involved!
Some people are overly critical, but others are afraid to speak up if they aren't satisfied. As long as you tell us nicely, we really do want to hear if there's something we can do to make your stay more pleasant.OK. love, here goes. REFILL THE BLOODY MINIBAR WITHOUT WHINING!
There. How's that?