Frustrated passengers have reported they, and others, are so angry at the almost-constant queues and problems at c2c train stations that nasty incidents could erupt.There could be tutting! And shaking of heads!
There have been increasing problems at c2c stations, including the failure of the ticketing software, Smart card and Flexi ticket issues, while the Echo has reported on customers being charged five weeks’ worth of ticket payments all at once.
These issues have caused almost daily queues which snake out of some stations’ entrance doors, causing customers being delayed several hours in rush hours.That all sounds a lot like normal service from c2c, to me!
A c2c spokesman said: “We know our new ticket retailing system has endured some instability in recent weeks.
“We have been working hard with our suppliers IBM to resolve these technical issues, and we thank our customers for their ongoing patience while we ensure c2c has the modern ticketing systems they expect from us.
“We are very proud of the hard work of all our staff and will not tolerate any threats against anyone who works for c2c.
“If any threats like this are made, we will report them to the British Transport Police and initiate legal proceedings to ban offenders from travelling on the c2c network.”It's not like they can travel anywhere on it, lately, is it..?