A blind man who was refused entry to a restaurant with his guide dog has instigated a landmark licence review which could set a precedent for disability training in the hospitality industry.Why should 'training' be the catch-all here? And why should it apply - as of course it will - equally to all, when the issue is with a small subsection of society?
The Royal National Institute of Blind People complained to Tower Hamlets council on Mr Ortega’s behalf. It has triggered a licensing review, believed to be the first of its kind for a restaurant in the UK.
The charity wants conditions added to the diner’s licence, which will ensure staff have to go through training so they know the rules around discrimination against service dog owners.Where did this latest incident happen, anyway?
Mr Ortega, a software engineer, and his colleagues were refused entry to the Indian restaurant last July.
Ms Fothergill said: “When Mr Ortega complained, the manager was called but he also confirmed guide dog Mercer was not welcome. The manager told Mr Ortega that not everyone liked dogs and that he should show some understanding of Asian culture.”The restaurant is in Canary Wharf, London. Not Hyderabad.
He added that he had been to Manjal before with Mercer and had not been turned away. Naveen Bhandari, from Manjal, later wrote a letter to Mr Ortega apologising for the incident and offered the group a complimentary meal.
He said managers had realised their mistake and were going to allow Mr Ortega to dine there — but in the 15 minutes while they were preparing a table for him he had left.See? It's not 'training' that's needed here. It's huge, swinging fines, or the immediate year's closure of any restaurant trying to get away with this.