Oh, gosh! How terrible! How will they keep warm?
OK. Never mind...
She said housing association Sanctuary have offered to fix the heating issue, but have asked the family-of-four to move out.
Charmaine added: "We have had no heating since we have lived here. It is so cold you have to have multiple layers on to go to bed."
Pretty sure they meant 'nightclothes', and not blubber!
"There is a draft that comes all through the windows, there's mould all through the house.
"Sanctuary said they had to come in to get the house sorted but they need so much access."
Errrr, well, yes! How else are they supposed to fix it?
Charmaine added: "In my eldest daughter's bedroom there is no room to do anything - but they want the room clear to get in there.
"I can't clear my kids out."
Isn't there a forklift driver who could do the job?