Antoinette Brown (Ed: My, what big hands you have...) was shopping at One Stop in Manor Way, Borehamwood, on April 6 when she suddenly became desperate for the toilet.
The 53-year-old, from Radlett, has ulcerative colitis, which causes inflammation of the bowel, and can lead to diarrhoea, cramps and tiredness.
After paying for her items she asked a member of staff if she could use their toilet and presented a ‘Can’t Wait’ card issued by charity Crohn’s and Colitis UK that explains the condition.But it didn't have the desired effect....
She claims a member of staff then asked the manager, who reluctantly agreed to speak to her. She was taken to the manager’s office, where he told her: “I’m not interested. You are not using it.”
Mrs Brown replied: “Please read the card”. But the manager replied: “I’m telling you, you are not using it.”
When she told him it was against her human rights, she claims the manager then said “I don’t care, take me to court, sue me”.
She told the manager she could not stand and argue with him, and says she heard him say: “I don’t care, f*** off”.I can actually feel some sympathy for the manager here.
I can imagine the strident tone this conversation took after the first refusal. The fact she thinks being able to demand the use of private facilities is a 'human right' tells you all you need to know.
She lodged a complaint with One Stop on the same day of the incident. Mrs Brown wants to use her experience to raise awareness of the illness.And warn all other shops in the area just what they might be letting themselves in for..?
6 comments:
I suffer from FABS. Oh sorry, you've never heard of that? You've heard of IBS- Irritable B owel Syndrome? FABS is Fucking Angry Bowel Syndrome!
It's what IBS wants to be when it grows up.Not to put too fine a point on things, it means I have to shit (as in pass foul smelling brown 'water') up to 20 times a day if I'm not on opiate medication.
I'm told the pain is even worse with Crohns and my pain can be bad enough to drop me to my knees.So bad infact it was once three days before I realised that actually had violent salmonella and not just a 'bad week'.
So my sympathies were with this lady...were...right up to the point she pulled out her Pooh-Card and started claiming it was a human right. Mind you, the store manager needs sacking just for being a little turd.
It was a number One Stop, so not the place for number twos!
Is anyone else as fed up as I am with all this 'raising awareness' nonsense?
Frankly, I am sick to the back teeth of people telling me what to think and how to think it.
You have problems? Guess what -- so do I. So does everyone else. Get on with it and leave us in peace.
I think this is one of the few cases in which the use of a card to help identify a problem is justified, I can imagine the problem not being a minor inconvenience.
The manager should be sacked, after being refused the use of a toilet for 48 hours, to give him an idea of what IBS is like, never mind Crohns. What a turd (pun intended).
Penseivat
"So my sympathies were with this lady...were...right up to the point she pulled out her Pooh-Card and started claiming it was a human right."
Yup, me too.
"It was a number One Stop, so not the place for number twos!"
LOL!
"Is anyone else as fed up as I am with all this 'raising awareness' nonsense? "
Yes, definitely!
"I think this is one of the few cases in which the use of a card to help identify a problem is justified..."
I've no problem with the use of the card, to spare blushes. It's what happened when the card was declined, as was the company's right.
"The manager should be sacked..."
Seems a bit harsh.
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