'When I eventually spoke to him I told him what had happened, and asked if he was aware of the Disability Act 2010.
'He said he had not thought about it. I told him I would be taking it forward as staff need to receive awareness training to avoid situations like this happening again.'There are pygmies living in the remote parts of the Amazon who are probably aware that assistance dogs are exempt. Where do people find these staff?
Phil Mehrtens, general manager at The Fleece says that dogs are not allowed in that area of the restaurant, because there are some people with allergies.
'There is one particular section which we don't allow dogs in because there are some people with allergies and others who really don't like dogs.''Others', eh..?
'But this has never been an issue previously because there are so many different spaces within our inn and it's exactly the same menu and service standards on offer.
'We have amended some of our operations so that this doesn't happen again, and invited her back so she could have a much more positive stay.'Why would she want to ever step foot in such a place ever again? If you employ staff that thick, who's to say they aren't confusing gravy browning with coffee or salt with sugar?