Friday, 7 December 2018

With Excuses Like This, Mr Razi, Why Aren't You In The Law Business..?

The mum of the man, who suffers from autism and epilepsy, contacted the Echo after her son was charged a £10 deposit, and told he would have to pay another £25 on collection of the...
Kettle? Toaster?
...lightbulb, by Phone Experts, in the Knightswick Centre, Canvey.
Wait, what..?!?
The vulnerable adult, in his 30s, had ventured to the centre in the hunt of a new lightbulb, without his carer, and said a shopworker from Phone Experts approached him offering help.
Yeah. I just bet he did.
Manager Hussain Razi stated the employee was trying to help, but admitted what he did was wrong.
He said: “It was a misunderstanding, and they are now making it into a large issue. It has been resolved now and we have refunded the money.”
Oh, really? And you think that should be the end of the matter, do you?
“The employee who dealt with him has been sacked. He was already serving his notice and that was his last day.”
I wonder why he was sacked...
“He was just trying to help the man. He has said he looked like he was disabled in some way, and was just trying to help.”
Gosh, he seems like a helpful individual with exemplary customer service skills, according to you. So again, why was he sacked?
“He quoted him between £10 to £35 for the lightbulb. I am not sure why, as we do not sell lightbulbs.
Oh, I think we can all guess why.
“He tried to help but he was mistaken. This was not the shop, it was the individual.”
Yeah. Sure.

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