Friday, 14 May 2021

The Customer Isn't Always Right...

Another day, another entitled snowflake bullying a company on social media...
A train operator has come under fire after it apologised over a complaint from a non-binary passenger because the conductor greeted customers by saying 'good afternoon ladies and gentlemen, boys and girls.'
London North Eastern Railway said in response to the complaint on Twitter that 'train managers should not be using language like this' before promising to take action.

No doubt believing that they were painting a good image of the company on social media, and failing utterly to 'read the room'. Because  

A colleague who was with Laurence at the time and is also believed to be a rail worker defended the complaint.
Jarley wrote: 'Both Laurence and I were customers of the railway - being rail staff does not absolve an operator from the duty of care or responsibility to be inclusive.
'I was sat with Laurence when this tweet was sent. Both of us are non-binary and we were both alarmed and uncomfortable by the lack of inclusion.'

You both need to grow up, then. Being 'inclusive' does not mean your particular delusions need to be catered to at all times. 

Columnist Paul Embery added: 'Utterly ridiculous. Do you have any idea how this kind of thing comes across to ordinary people?'
Another Twitter user added: 'Both WORK for the rail system... but they “won’t” listen to train announcements that don’t “apply” to them?
'This isn’t a ‘customer complaint’ from a member of the general public — it’s two transport EMPLOYEES pushing their own agenda.'

And despite that, LNER decided to double down. 

Hitting back at critics LNER confirmed that the member of staff was not going to get 'in trouble' and added: 'We're not bending over backward to accommodate any one person, we're doing our best to accommodate every person. There's the difference.'

You are making a rod for your own back, because you can never, ever 'accommodate every person'. Unless your train manager says nothing at all... 


Ted Treen said...

"...your particular delusions need to be catered to at all times..."

Presumptuous as it may be, I feel I must correct your words.

"...your particular delusions need to be pandered to at all times...

To use "catered" does, I feel, give an air of acceptability to the delusions: using "pandered" confirms them as what they are.

Mark said...

Ah, I get it now, why steam trains disappeared.

Something going "puff, puff, puff" all day

John Tee said...

How about, "Good afternoon Ladies Gentlemen and Don't Knows"?

Anonymous said...

Good afternoon, Ladies, Gentlemen, Boys, Girls, Queers, Dykes and other Lesbians, Eunuchs "(especially those with hormone-induced tits), bints with tits cut off and pump-up cocks, delusional blokes in frocks, and in case I've left any other deviants out, all the rest of those up-themselves deviants. Oh, and Quhouns and Packies."

@John Tee - I'm sure that they know. It's the rest of us that don't!

MrMC said...

The customer is not always right, unfortunately this one was a little too left

MrMC said...

It does make one wonder why companies pander to this blatant idiocy. it can only be the usual suspects, the twitter twats, and there is no problem really, just ignore them, unfortunately lazy journalists take their stories from these twats and they rant and rant yet every single election they lose, and what does logic tell you about their opinions and their worth ?

Dr Evil said...

Good afternoon, Ladies, Gentlemen, boys, girls and any perverts too.

CJ Nerd said...

If Boris had a spine, he would have started his next press conference "Good afternoon, ladies and gentlemen", thereby forcing his opponents to make themselves look bad.

Since there was no fuss, I'm pretty sure he didn't.

Anonymous said...

I would have thought, "Dear fare paying passengers and ticket dodgers" would have been more appropriate.

selsey.steve said...

Just what does "non-binary" mean, anyway?

JuliaM said...

"To use "catered" does, I feel, give an air of acceptability to the delusions: using "pandered" confirms them as what they are."

Good point!

"@John Tee - I'm sure that they know. It's the rest of us that don't!"

Heh! True ;)

"If Boris had a spine..."

We already know he doesn't. And his balls are kept locked away in Carrie's latest designer handbag.

JuliaM said...

"Just what does "non-binary" mean, anyway?"

It means 'Look at MEEEEEeeeeeEEEEE!'