A train operator has come under fire after it apologised over a complaint from a non-binary passenger because the conductor greeted customers by saying 'good afternoon ladies and gentlemen, boys and girls.'
London North Eastern Railway said in response to the complaint on Twitter that 'train managers should not be using language like this' before promising to take action.
No doubt believing that they were painting a good image of the company on social media, and failing utterly to 'read the room'. Because
A colleague who was with Laurence at the time and is also believed to be a rail worker defended the complaint.
Jarley wrote: 'Both Laurence and I were customers of the railway - being rail staff does not absolve an operator from the duty of care or responsibility to be inclusive.
'I was sat with Laurence when this tweet was sent. Both of us are non-binary and we were both alarmed and uncomfortable by the lack of inclusion.'
You both need to grow up, then. Being 'inclusive' does not mean your particular delusions need to be catered to at all times.
Columnist Paul Embery added: 'Utterly ridiculous. Do you have any idea how this kind of thing comes across to ordinary people?'
Another Twitter user added: 'Both WORK for the rail system... but they “won’t” listen to train announcements that don’t “apply” to them?
'This isn’t a ‘customer complaint’ from a member of the general public — it’s two transport EMPLOYEES pushing their own agenda.'
And despite that, LNER decided to double down.
Hitting back at critics LNER confirmed that the member of staff was not going to get 'in trouble' and added: 'We're not bending over backward to accommodate any one person, we're doing our best to accommodate every person. There's the difference.'
You are making a rod for your own back, because you can never, ever 'accommodate every person'. Unless your train manager says nothing at all...